Saturday 02 / November / 2024
Muscat: Oman Air has earned two of the industries most coveted awards, becoming one of only 10 airlines in the world to be awarded the prestigious APEX WORLD CLASS by YATES+ award, and the first to gain the APEX WORLD CLASS by YATES+ status for its Business Class Lounge at Muscat International Airport. The awards were announced at the APEX/IFSA Awards Ceremony in Long Beach, California, USA.
APEX WORLD CLASS by YATES+, a collaboration between YATES+, a guest experience transformation consultancy, and the Airline Passenger Experience Association (APEX), represents the highest level of achievement for an airline today and the most extensive industry validation of an airline’s comprehensive guest experience. To be awarded APEX WORLD CLASS by YATES+, airlines must qualify through an audit across seventeen dimensions important to travellers today. Audits are conducted by industry professionals from YATES+ and each audit is peer reviewed and validated by Associate Professor Dr. Maxwell Winchester of Victoria University and Copenhagen Business School, an expert in qualitative and quantitative customer research methodology, then further scrutinized by the governing board.
Con Korfiatis, CEO of Oman Air said: “These awards are a testament to Oman Air’s unwavering commitment to delivering an exceptional guest experience and we are deeply honoured to receive them. Attaining World Class status reaffirms Oman Air’s position as a global leader, embodying the very best of Omani culture and hospitality and proudly sharing it with guests around the world. I would like to thank our dedicated staff both in the air and on the ground, who work so hard to provide every single guest with an outstanding travel experience from check-in to arrival and beyond.”
Dr. Joe Leader, CEO of APEX Group, also commented: “Oman Air, a rising star in Middle Eastern aviation, has ascended to APEX World Class status, positioning itself among the industry’s elite. Rated highly by passengers on TripIt, Oman Air impresses with its award-winning seat comfort, remarkable service, and the seamless fusion of luxury and authentic Omani heritage. With its focus on punctuality and innovation, Oman Air continues to elevate the passenger experience to new heights. Oman Air fully exudes the highest standards of APEX WORLD CLASS by YATES+.”
Constantly looking for ways to enhance customer engagement, loyalty and satisfaction, Oman Air has recently undertaken a number of service upgrades both on-board and in its lounge. Guests can enjoy expertly curated menus, including the new ‘Roqaa Omania’, which showcases ingredients and flavours that represent traditional Omani cuisine and is available in Business Studio and Business Class on selected routes. With a style of hospitality that is distinctly Omani and a crew renowned for their exceptional service, the airline offers a truly unique World Class experience on ground and in the cabin.
