Sunday 09 / March / 2025
MUSCAT: Muscat Governorate has successfully digitised 24 key municipal services, earning it a spot in the Advanced Tier of Oman’s Government Digital Transformation Programme ‘Tahawul’.
The achievement places Muscat among the top four entities out of 49 government organisations assessed for their progress in digital transformation.
The recognition follows the successful digitisation of key municipal services, making government interactions smoother and more accessible for residents and businesses.
The services successfully digitised and streamlined in 2024 include: building permit issuance, certificate of completion for excavation permit deposit refund, request for street lighting in residential areas, permit issuance to commence construction, security deposit refund, request for a building completion certificate, permit for additional work inside a commercial establishment, burial services, registration and cancellation of lease agreements, request to host events at municipality-owned venues and auditing of modern building systems.
It also includes tree planting services outside plot boundaries, registration of requests with the customer service department, address update services, soil transportation services, request for additional copies of blueprints, ‘Eitimad’ platform, electronic authentication of lease contracts, ‘Baladiati’ mobile application, renewal of building permits, registration of consulting offices, homogeneous activities service and complaint service for scrap sales.
By eliminating the need for physical visits, the initiative has significantly improved service efficiency, allowing beneficiaries to complete transactions seamlessly from anywhere.
Sayyid Saud bin Hilal Al Busaidi, Governor of Muscat, hailed this as a major milestone in the governorate’s digital evolution.
“This accomplishment aligns with Oman Vision 2040’s commitment to leveraging technology for efficient governance. We are proud to set a benchmark in digital service delivery, ensuring a smooth and accessible experience for all beneficiaries. We extend our gratitude to the digital transformation team and Muscat Municipality for their dedication in making this vision a reality. Our goal is to set a benchmark for digital service delivery in Oman,” he said.
Muscat Municipality has spearheaded these efforts, ensuring that digital services are not just available but also optimised for ease of use.
Ahmed bin Mohammed Al Hamidi, Chairman of Muscat Municipality, stressed the urgency of digital transformation.
“In a rapidly advancing digital era, providing government services online is no longer optional - it is essential. Our efforts have made municipal services faster, more transparent, and easily accessible to residents,” he said.
He added, “We extend our gratitude to His Excellency the Governor and the digital transformation team for their continuous support of Muscat Municipality in its journey toward comprehensive digital transformation.
“This journey extends beyond service digitisation to include workforce training and fostering a digital work culture to ensure a fully integrated and satisfying experience for municipal service beneficiaries.”
With this recognition, Muscat Governorate is setting new standards for digital governance in Oman, paving the way for smarter and more efficient municipal services.
