Wednesday 13 / May / 2026
Muscat: Customer experience and service excellence will take centre stage as the Oman CX Forum 2026 brings together industry leaders, experts and decision-makers at Kempinski Hotel Muscat on 10 June.
Organised by Times of Oman and Muscat Media Group in collaboration with Gulf Leaders Circle and presented by Infoline, the forum will gather over 250 senior professionals from across sectors to discuss how organisations can better respond to changing customer expectations in a fast-evolving, competitive landscape.
This year’s discussions will be grounded in practical experience, with CX leaders and industry practitioners sharing real examples and insights. Key themes will include customer loyalty, service innovation, personalisation, the impact of AI and technology on customer interactions, and how organisations can deliver more consistent experiences across every sector.
The forum will also focus on the internal side of CX—building a stronger customer-first mindset, enabling frontline teams, and creating deeper emotional connections with customers. The conversations will span key sectors including banking, telecom, retail, healthcare, hospitality, FMCG, education, utilities and real estate, where customer experience is now a key differentiator.
The forum will also feature the Oman CX Awards 2026, recognising leading brands across 40+ product and service categories based on nationwide consumer voting, along with recognition for selected CX professionals.
The Oman CX Forum 2026 is expected to once again bring together the people shaping how customer experience is designed, delivered and improved across Oman.
For more information, contact: Sanjeev Rana at [email protected] / +968 97221630 or Syed Amir Saleem at [email protected] / +968 78471944.
